Returns & Refunds policy

We want you to love your online purchase. If for any reason you don't, you are entitled to cancel your order within 24 hours without giving any reason for doing so. We're happy to accept your return if you notify us within 1 day (24 hours) of the date you received the item (for collections, on the purchase date) by sending an email to sue@suedio.art.

We will reimburse you the cost of the products only - not the cost of packaging and we do not refund any shipping costs - no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment to process your refund as you used for the order.

To qualify for a refund, your returned item must be sent using a tracked delivery service and received within 7 days of receipt, in the exact same condition as you initially received it.

We do not accept returns or exchanges of any items sold as "Reduced".

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalised.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please contact us by email for the address to return the goods to.

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we require an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sue@suedio.art